Terms of Service

1. Agreement

By creating an account, accepting an order, using the service or authorising users to use it for an organisation, you agree to these Terms and represent that you have authority to bind that organisation.

2. The service

VectorQuadrant provides software for configuring and operating AI agents against authorised business processes, systems and data. Features may include goals and instructions, system connections, data sources, approvals, activity records, triggers, execution controls and AI-generated analysis or actions.

3. Accounts

You are responsible for your account, authorised users and credentials. Keep credentials secure, remove access when no longer required and notify us if you reasonably suspect unauthorised access.

4. Customer responsibilities

• configure business goals, instructions, policies and permissions appropriately;
• ensure you have lawful authority to provide Customer Content and connect systems;
• select appropriate approvals and human oversight;
• review AI-generated outputs and consequential actions as appropriate;
• comply with laws and obligations applying to your organisation; and
• maintain appropriate source-system records or backups.

5. AI agents and outputs

AI systems are probabilistic and can make mistakes. Outputs may be incomplete, inaccurate or unsuitable for a particular purpose. Governance controls reduce risk but do not eliminate the need for appropriate customer judgment and oversight.

You must not rely on VectorQuadrant as the sole basis for decisions that create significant legal, safety, employment, credit, insurance, medical or similarly high-impact consequences for an individual unless you have independently established an appropriate legal and governance framework.

6. Connected systems

You may connect third-party services. You authorise VectorQuadrant to access and use those services only to the extent required to provide the functionality you configure. Your use of third-party services remains subject to their own terms.

7. Customer Content

You retain your rights in Customer Content. You grant us a limited right to host, copy, transmit, process and use it only as reasonably necessary to provide, secure and support the service and comply with law. We do not acquire ownership of Customer Content or use it for advertising.

8. Confidentiality

Each party must use reasonable care to protect the other party’s non-public confidential information and use it only to perform or receive the service, subject to lawful disclosure requirements.

9. Security

We maintain technical and organisational measures designed to protect the service and Customer Content. You remain responsible for configuring agent permissions, connected systems and approval controls appropriately for your use.

10. Acceptable use

You must not use the service to break applicable law, infringe rights, gain unauthorised access, distribute malware, conduct attacks, interfere with the service, circumvent security or governance controls, or use the service for unlawful high-risk activities.

11. Fees and subscriptions

Fees, included usage, limits and billing periods are shown on the applicable order, pricing page or subscription screen. Unless stated otherwise, fees are exclusive of applicable taxes. Usage above an allowance may attract the stated overage rate or require a plan change.

Assisted onboarding is limited to the scope included in the applicable plan or order. Material custom development, specialist integrations or professional services may require a separate quote.

12. Renewal and cancellation

Unless an order states otherwise, subscriptions renew for the same billing period until cancelled. Cancellation takes effect at the end of the then-current paid period unless otherwise agreed or required by law.

We may suspend or terminate service for material breach, non-payment after reasonable notice, serious security risk or unlawful use. Where reasonably capable of remedy, we will ordinarily provide an opportunity to remedy the issue first.

13. Intellectual property

VectorQuadrant and its licensors retain all rights in the service, software, platform design, documentation, connector framework and underlying technology. You retain your rights in Customer Content.

14. Availability

We aim to provide a reliable service but do not guarantee uninterrupted availability. Specific service levels, if any, will be stated in a separate written agreement.

15. Mandatory legal rights

Nothing in these Terms excludes, restricts or modifies any right, remedy, warranty, guarantee or other protection that cannot lawfully be excluded under applicable law.

16. Liability

To the maximum extent permitted by law, neither party is liable for indirect or consequential loss, loss of anticipated profit or loss of opportunity, except where such exclusion is not permitted by law.

For claims arising from the paid service, and except for liability that cannot lawfully be limited, each party’s aggregate liability under these Terms will not exceed the fees paid or payable for the service during the 12 months immediately preceding the event giving rise to the claim.

These limitations do not apply to fraud, wilful misconduct, infringement of the other party’s intellectual property rights, or breach of confidentiality to the extent a limitation would be unreasonable or unlawful.

17. Responsibility for third-party claims

You are responsible for third-party claims to the extent directly caused by unlawful Customer Content, lack of authority to provide data or connect a system, or intentional misuse of the service. This responsibility is reduced to the extent VectorQuadrant caused or contributed to the claim.

18. Privacy

Our handling of personal information is described in our Privacy Policy. Additional data-processing terms may be agreed for enterprise or regulated customers.

19. Changes to these Terms

We may update these Terms to reflect product, legal or operational changes. For material changes that adversely affect an existing paid subscription, we will provide reasonable notice and any rights required by applicable law.

20. Governing law and disputes

Unless a separate written agreement states otherwise, these Terms are governed by the laws of the jurisdiction in which the VectorQuadrant contracting entity identified on your order form or invoice is established, without regard to conflict-of-law rules. The parties submit to the courts having jurisdiction there, except where mandatory applicable law gives either party the right to bring a claim elsewhere.

21. General

If a provision is unenforceable, it will be read down or severed to the minimum extent necessary. A failure to enforce a provision is not a waiver. Neither party may assign these Terms without the other’s consent, not to be unreasonably withheld, except in connection with a merger, acquisition, restructure or sale of substantially all relevant assets.

22. Contact

Questions about these Terms can be sent to hello@vectorquadrant.com.